| Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work. With over 50 delivery centers worldwide and approximately 149,000 employees as of September 30, 2012, Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top-performing and fastest growing companies in the world. Visit us online at www.cognizant.com for more information. |
| Designation | Deputy General Manager - Insurance Ops - 1 Opening(s) |
| Job Description | Makes independent decisions, which have major day-to-day impact in area of responsibility, and may influence direction of other areasAccountable for results of work to both Cognizant and client Accountable for client satisfaction in area of responsibility, against service level agreement, and ensures achievement of key performance indicators/project milestones Contributes to policy setting at a senior level Responsible for medium-term planning, objective setting, and development of new procedures within area of responsibility, through interpretative judgment of overall policies and goals Identifies, assesses and resolves complex business problems/issues and provides alternative scenarios Provides and implements business-focused solutions within time/cost constraints Self-directed within broad goals and strategic direction in satisfying organization or client objectives Responsible for communication of strategy, initiatives, local plans and performance metrics across own area of responsibility Accountable for developing and managing key internal/external client relationships across sphere of influence, including situations in which no relationship previously existed May identify business development opportunities and communicate them to senior management Accountable for operational direction of complex or large function or project, or medium size unit within stable mature operation, or key element of volatile environment Responsible for fulfillment of contractual obligations/completion of deliverables within own area of responsibility Accountable for performance against financial parameters, and monitors and reports on budgetary aspects within own area Initiates and promotes continuous improvement programs across sphere of influence Manages and ensures consistent application of human resource processes including career development, salary review, resources and performance management within area of responsibility Evaluates direct reports, and provides formal counseling and mentoring to staff. Defines and manages group/team structures and resource levels to support business needs Understands the relevant aspects of the client products/services supported Concentrates on fostering processing efficiencies while meeting quality standards Demonstrates thorough understanding of client relationships/business practice. Contributes broad and deep knowledge in areas of functional or business specialization across a broad operational framework/range of projects Displays exemplary analysis and problem solving capabilities |
| Desired Profile | Looking at someone who is strong in Insurance BPO Ops Delivery and has handled teams in excess of 150. Can also be from the Health Insurance BPO industry. The position is only for Chennai |
| Experience | 11 - 15 Years |
| Industry Type | BPO / Call Centre / ITES |
| Role | Operations Manager |
| Functional Area | ITES, BPO, KPO, LPO, Customer Service, Operations |
| Education | UG - Any Graduate - Any Specialization PG - MBA/PGDM - Any Specialization DOCTORATE - Any Doctorate - Any Specialization, Doctorate Not Required |
| Location | Chennai |
| Keywords | Insurance Operations, Health Insurance |
| Contact | . Cognizant Technology Solutions India Ltd |
| jarin.jacob@cognizant.com | |
| Website | http://www.cognizant.com |
| Job Posted | 21 Oct |
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